The Department of Health is taking steps to enhance the quality of services in public hospitals by introducing a new initiative that allows patients to rate their experiences. From July to September, patients and members of the public will have the opportunity to provide feedback on their satisfaction or dissatisfaction with the level of care they received.
In Gauteng, patients can now actively participate in the annual Patient Experience of Care (PEC) survey. Survey forms are readily available at all public healthcare facilities, ensuring easy access for individuals seeking to share their opinions.
Patients can now rate public hospitals as dept seeks to improve services
Between July and September, patients and the public can use the survey to indicate their satisfaction or dissatisfaction.
Nomantu Nkomo-Ralehoko, the MEC for Health and Wellness, emphasized the significance of widespread participation in the survey. She encouraged all users of public health services to inquire about the PEC survey during their visit to a healthcare facility.
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Staff members will be available to assist patients in completing the survey, facilitating a comprehensive and inclusive feedback process.
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